Category: TalkTalk

For once TalkTalk got something right. They said they’d respond to my email and they did. Right on the 7th day. Their response was less than satisfying. Dear Mr Crook Thank you for contacting the TalkTalk Business Technical Support team. We have investigated the request below, unfortunately the service which you are currently configured with… Continue reading TalkTalk or more precisely lack of TalkTalk

In an attempt to clarify my requirements, I’ve emailed TalkTalk customer services. Sometimes these things are clearer in writing: Account Number: xxxxxxxx [Address scrubbed] Hi, On the 29th June, you transferred my broadband service from Nildram to TalkTalk. I was led to understand that this was just a change to my phone line rental rather… Continue reading Email to TalkTalk (2011/07/01)

A couple of weeks ago I was contacted by TalkTalk with regard to transferring my telephone line rental to them. As they already provided my Internet (as a result of their taking over Nildram), it seemed like a sensible move, especially as the price was attractive. On the 30th June I received a letter advising… Continue reading TalkTalk Business woes